Returns & FAQs

Shipping Costs & Delivery Times

Standard orders must be placed by 12:00 PM ET to start processing on next day. Processing time usually takes 1 business day and orders will arrive within 3 business days from when the order is processed. Expedite orders must be placed by 12:00 PM ET to start processing the same day and will arrive based on the transit time of the selected service. Delivery times are based on orders placed between Monday – Friday.

Shipping Method	Costs	Total Delivery Time (including processing time)
Standard 3 Day Shipping USPS Priority (Orders $75 and over)	FREE	3-5 business days*
Standard 3 Day Shipping USPS Priority (Orders $75 and under)	$7.50	3-5 business days*
1 Day Shipping (Continental USA) USPS EXPRESS	$25	2 – 3 business days*
International Shipping USPS First Class International	$40	Depending of location*

 Boydsmadisonave.com offers FREE STANDARD 3 DAY SHIPPING on all U.S. merchandise orders $75 and over (excluding taxes). Orders $75 and over always ship for free—no promotion code needed. For shipments totaling less than $75, there is a delivery charge of $7.50 for Standard 3 Day shipping. Our standard shipping option is Standard 3 Day shipping.

For shipping to Hawaii & Alaska, P.O. Box and APO/FPO/DPO Military Addresses, Boydsmadisonave.com uses USPS Priority. The delivery charge is $7.50 per order.

*Shipping charges vary for heavy items, such as mirrors.

Hawaii, Alaska & Puerto Rico

For shipments to Hawaii, Alaska, and Puerto Rico we offer USPS (Priority), 2 Day and 1 Day shipping services. Orders $75 and over will be shipped free of charge with USPS Priority.

P.O. Box

If you are shipping to a U.S. P.O. Box, we offer USPS Priority free on orders $75 and over.

 

APO/FPO/DPO Military Addresses

All shipments to APO, FPO, and DPO addresses are sent via USPS Priority. Due to military handling time, delivery to some destinations may take up to 21 days.

 

Business Days & Holidays

All orders process and ship Monday - Friday, excluding federal holidays within the United States. Based on the shipping method selected at checkout, if the order is placed after the cut-off time, it will be processed the following business day.

Packages do not ship from our distribution center on weekends or the following US holidays:

• New Year’s Day
• Martin Luther King Jr. Day
• President's Day
• Memorial Day
• 4th of July
• Labor Day
• Columbus Day
• Veteran's Day
• Thanksgiving
• Christmas

Tracking Orders

When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1-2 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site.

 

Returns & Exchanges Policy

Please Note: We cannot accept returns on merchandise that has been ordered for you exclusively and is not part of the Boyd's selection. Special orders, which include our mirrors, must be prepaid and are not refundable.

PLEASE NOTE: Magnifying Mirrors are "Special Order" and NOT RETURNABLE.

Please call or email us for return authorization. You may return within 30 days of purchase any product that is not 100% satisfactory. It will be exchanged or a credit given.
Send the package prepaid to the address below. Include your receipt/packing slip, reason for the return and all contact information. We will only refund shipping charges if merchandise is defective or shipped in error. Please allow 10 business days for processing.

Hair brushes are non-returnable, unless defective and sending for a replacement.